Unified Communications allows you to easily bring cohesion to your company. This technology creates links among critical systems such as phone equipment, sales, support and customer records management (CRM) applications. It allows employees to collaborate effectively and provides new ways to reach current and potential customers. Save money on your services and improve productivity with a system that considers all of your departments as part of a larger, well-oiled machine.
Specific unified communications tools provide ways for workers to quickly access resources, including one another. Video and phone conferencing aids workers in communicating with other team members or departments, despite geographical distribution. Video chat is especially helpful to off-premise teams that may otherwise lose the impact of non-verbal cues and face-to-face connections. Chat and instant messaging tools provide fast access to the information representatives need to help customers or complete projects. And wireless and mobile device integration improves access for remote workers.
These tools provide great benefits to customers as well. Unified communications ensures that calls for sales or support are routed promptly to the correct departments. Essential information is shared between the VoIP and CRM systems, reducing tedious data entry and the resulting wait times. Transferring between departments is improved, further cutting down hold and call-handling times. Removing these obstacles enables reps to provide superior customer service, resulting in retention and growth of your client base.
Ready to learn about your options and bring your organization together with unified communications? Contact TeleConsult Solutions today.
The Choice Is Yours
TeleConsult Solutions has been providing SMBs with telecom and IT solutions since 2000. We understand that in today’s business environment, many companies lack the time or resources to dedicate to telecom implementation. We offer free consultations, a wide range of cost effective solutions, and one dedicated point of contact — all to help you find the best services possible for your unique business. We’re there for you each step of the way, from price quotes to post-implementation, and provide ongoing support for any product or service you select.