TeleConsult Solutions offers SMS Messaging solutions that integrate seamlessly with your back-end business systems. These solutions enable customers, partners, employees, and other individuals to receive notifications in any format they want. Now you can manage a unified communications strategy on a single automated, cloud-based platform that eliminates the IT infrastructure costs, customer service delays, and human error associated with having to manage and use multiple messaging systems.
Whether it’s SMS, voice, email, or fax, you need to reach your customers in the modality they desire — the one they will most likely respond to. Real-time notification services are mandatory for your business’s success, revenue, and profitability. The right message in the right format makes all the difference, and SMS Messaging has been proven to enhance customer service and the customer experience, drive incremental revenue, and improve employee productivity.
TeleConsult can assist in providing your business with best-in-class cloud-based proactive and automated customer service communications.
Smart, Targeted Communication
- Intelligent, personalized message delivery that targets the individual and not the device
- Flexibility in broadcasting messages to virtually any communications device including mobile devices, desktops, and websites
- Notification templates with pre-determined contact lists and pre-defined messages
- Resend notifications to recipients or send follow-up messages to all, or a sub-set of, recipients for tracking within the same incident or event
- Send notifications across organizations quickly from one account
- Brings the power and security of communications to mobile devices everywhere, even under adverse network conditions
- Support for multi-platform smart phones and tablets including Apple® iOS and Android™ devices
- Reporting and analytics uses a native interface designed for the operating system of the mobile device
- Send quote and polling notifications with mulitple-choice responses
Powerful Reporting and Analytics
- Comprehensive and robust reporting analytics capabilities deliver actionable intelligence in real-time
- Decision makers are empowered to make changes on the fly, leading to better results
- Review audit logs of changes within your messaging account
- Notification tracking allows you to view your send success and failure rate, retrieval success and failure rate, messaging send latency, and more
- Detailed notification analysis reports for quick and easy broadcast view
The Choice Is Yours
TeleConsult Solutions has been providing SMBs with telecom and IT solutions since 2000. We understand that in today’s business environment, many companies lack the time or resources to dedicate to telecom implementation. We offer free consultations, a wide range of cost effective solutions, and one dedicated point of contact — all to help you find the best services possible for your unique business. We’re there for you each step of the way, from price quotes to post-implementation, and provide ongoing support for any product or service you select.